SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of JVYMCH Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The box arrived a little battered but the intact gymmaso I charm super beautiful and the exelent prey
I have already looked and set it up as announced.
Gostei
Super beautiful Came from the way as it was in the image Congratulations
Functional, I only have to put it together, everything arrived exactly as described
Very good toy for my son, since I installed it and I put it in a short time he began to entertain and play for a long time
Easy to assemble, good quality with relation to the price and comfortable for babies
.. Good material,.. Do not use the mat because it comes simple, I made a wooden base so that it would be fixed and not move, and thus take it everywhere... Uses batteries, but they last a long time. My baby's excellent charm
I liked that I arrived before. Time, well packed, although the tapet is very very simple complies with what the supplier said striking good sound, the baby can move without problem... Very good product
He arrived and beautiful perfect Q the box came crumpled and the fit for the piano came broken maybe by sea transport more him and very beautiful
Delivery 9 days to Germany, whole and working
Box arrived with a crumpled but nothing that interferes. I picked up to ride kkkk But it turned out perfect and my boy loved it.❤❤❤
Looks fragile but is flirtatious, arrived in a timely manner. I liked
Very nice I loved it arrived in its box well packaged, my baby liked it a lot, I would order it again has good sound the dolls are not thick special for babies
Fast shipping Quality products
I loved it. Fast delivery, I am very pleased.
Excellent price-quality purchase, I recommend it. It didn't take long to arrive
Beautiful!!!! I love it! Very good for your price. Very easy to assemble
Very well and very quickly delivered thank you very much
Good product, somewhat fragile and very thin mat, but putting a blanket or on top of the mattress and everything is fine
Equal to the photo, easy to assemble. Meets expectations
I validate the toy mat, my daughter adore
Very good product, came right, working properly the colors are beautiful, and came just like the ad, the only problem was with the delivery, it took almost 2 months to arrive and when I arrived in Brazil I was taxed, the longest delay was when I arrived in Brazil, but so far it is normal KKK
Looks pretty good, wait for the baby to play with it
Cool!! It has several tones of music and also turns off only if you are not using it. He has a kind of screws that hold the piano and nothing to envy to other similar ones with expensive brands. And the super beautiful drawings. I would buy it a thousand times more