SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of JVYMCH Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This great my baby is charming, very easy to put together a little delicate but very good for its price
I liked the product, easy assembly my baby will love it.
Don't open it because it's for a gift .... the box came a little banged up and broken on the side. .. I hope the product is fine
Package not so good but the product looks great. very thin mat, can't be placed directly on the floor. batteries aren't included. didn't try yet
I really really recommends it! Comes perfect! My baby is 3 months old and enjoyed it very much. you can also change music in the yellow button. Came to Israel in a few days!
Top for little ones I love bcp for my 2 month old son
OK, as in the photo
Super recommend arrived in a week on the acre
The plastics are wery thin, but works
It is beautiful I love it and I recommend it to the 100, the only thing I didn't like is the packaging, since it comes in an almost open and battered box held only with a small ribbon, in fact that's why I put it together, To give it nice and not in that jijiji box .. But from there on out everything very well!
Fantastic, my baby loves him and has fun with him and his sounds, the material is of very good quality and very practical to travel with him. Recommended 100%.
Came well packed, super fast delivery. It's very beautiful
Baby feliz❤️
Box arrived damaged but games undamaged by luck, works very well.
It is very beautiful equal to the sample image only if it is very hard for the little ones of a baby and arrived before the estimated date
I really liked the toy, it arrived much earlier than the date. Came well packed, approved!
Very good product I recommend it arrived before the date was good and Packaging
Works well Has light and sound It is simple material but works❤️
WAOUUUUUUUUUU I am very happy, arrived is waiting for my baby's carpet❤️❤️❤️. If possible I was going to give 15 stars
Super nice is worth the purchase, beautiful and arrived super fast.
Excellent for its price $ $ !!!
It is very nice, I recommend it although a broken hook came. Is beautiful
My baby is charming, the price at which it cost me is worth it, it comes a bit simple but if it is worth buying. It arrived before the indicated date, very well sealed in its box I recommend it for the development of the baby...
Male great, child satisfied, everything is working, I recommend. fast delivery, ahead of time
Arrived just in time is like the image, the article comes in perfect condition.