SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of JVYMCH Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Puzzles are not big, thin, but they seem not bad
Very good. I bought my dogs because the floor slips, but the rubber so slips, less but slips
Soil, of surprising good quality price. 1cm wide, with 16 pieces you make a fairly wide area. Recommended.
It arrived in good condition and faster than expected
Great product! Good quality, the size for me was ideal. Is good because you can complete by buying more pieces. Arrived ahead of schedule!
I loved it! Let's take more to increase his space
Excellent, arrives much earlier than expected. Good size and thickness
Of very good quality, just what one paid for. I bought at least 2 of 16, and I could accommodate them very well
Complies with the described carpet for children
My son has a lot of fun I recommend it very much I like the material for the price is super good
The texture of the mat is nice. It's thick enough, you can't feel cold from the floor.
Was worth. Pity! And high and good material! I really liked it.
Strong smell and so norms
Although they are thin they feel resistant and cushions the blows, something that interested me a lot because I buy it for my baby. I recommend it other than arriving quickly
The color is not pink and gray, but beige and brown
Very satisfied, therefore re-purchased different color.
I thought they were bigger but hey, there are two packs of 16 in the picture, I put them together and put them in rectangle shape so the contours were not going but apart from that you have to clean them when you receive them because they are dirty but otherwise I am very happy, Thick, they are books very quickly
Great, two of the parts had slight kinks but corrected quickly
Respected shipping. Confirms to the description. I recommend
Soft, the right pieces come and correct color, arrived earlier than expected
1cm thick, more classic carpet for gym and also the yoga rug. The only flaw is that they are small, 30cm x 30cm well calculated the measurements you need.
Very good quality
Super easy to assemble, I think I'll even buy more! I loved
Excellent product, my child loved the mat. Is the second purchase, it was made on February 8, they sent it separately in 2 packages, the first arrived on Feb 18 and the second on Feb 22 both within the delivery time. Was used to widen the area of the ward and another part was used for one side of the bed. Colors are fine, although White is more like an ivory color, but it does not affect. It is the play area of my boy, who was fascinated by being able to share the space with his dad.
Came right and well packed. I liked it a lot!